1. Digital delivery
GBMod licenses are digital products. Once payment is confirmed, the license may be delivered immediately and linked to your account or device. Starting a download, activation, or use generally means the digital service has begun.
2. When to contact us
Contact [email protected] within 7 days of purchase if you were charged but did not receive the license, received a duplicate charge, or the product cannot be delivered due to a verified GBMod fault. Include your order email and payment reference.
3. Cases normally not refundable
Refunds are normally unavailable after a license has been activated, bound to a device, downloaded, or used, or when access was suspended because of a breach of the Terms of Service. We may review exceptional cases at our discretion and where required by law.
4. Payment disputes
Please contact us before opening a payment dispute so we can investigate. A reversed or disputed payment may automatically suspend the related account or license while it is reviewed.
5. Processing
Approved refunds are sent through the original payment provider. Processing time depends on the provider and your bank. This policy does not reduce any mandatory consumer rights in your jurisdiction.